LCS Signture Experiences

Because Resident Experience is Everything

Part of living your best life is knowing your safety and overall well-being are top priorities. And at The Heritage at Brentwood, they are.

As a community managed by Life Care Services®, our local team has the support of a national leader in senior living. With more than 50 years of experience in listening to residents and their families and finding ways to continually improve their lives, Life Care Services® has created Signature Experiences.

Signature Experiences provide innovative, resident-first safety and wellness initiatives. From pandemic precautions to proactive health programming, Signature Experiences elevate everyday life, while offering you and your family peace of mind.

Signature Experiences at The Heritage at Brentwood

Living your best life is easier with our Health & Wellness Navigation™. This innovative, holistic approach to well-being ensures unfettered access to total wellness programming while also managing and coordinating any health care needed inside or outside the community.

Our exclusive Health & Wellness Navigation Program™ contributes to longevity and enriches the resident experience.

From developing unique meal and exercise plans to scheduling appointments and transportation, our award-wining program handles health care logistics and planning so each resident can focus on their own health.

Evolving research shows that physical, intellectual, social, vocational, emotional, and spiritual activity are keys to aging people keeping their health, their mental skills and quality of life. It’s why we developed this program to focus on the 8 Dimensions of Wellness.

Extraordinary Impressions defines the friendly welcoming culture The Heritage at Brentwood is known for. Extraordinary Impressions focuses on providing exceptional hospitality experiences that create a richer, more engaging experience for resident.

Through Extraordinary Impressions, we meet and exceed residents’ expectations. We consistently demonstrate our service culture and recognize all who embody it.

  1. We greet you warmly, by name and with a smile.
  2. We treat everyone with courteous respect.
  3. We anticipate your needs and act accordingly.
  4. We listen and respond in a timely manner.
  5. We hold ourselves and one another accountable.
  6. We make you feel important.
  7. We embrace and value our differences.
  8. We ask, “Is there anything else I can do for you?”
  9. We maintain high levels of professionalism, both in conduct and appearance, always.
  10. We pay attention to details.

Heartfelt Connections® is a nationally recognized approach to memory care that offers proven programming for residents living with Alzheimer’s disease and other memory-impairing dementias.

Memories fade, but we know past relationships and experiences continue to shape the lives of residents every day. Heartfelt Connections uses customized reminiscence tools to help loved ones capture a legacy of details about each resident’s life — family, friends, career, hobbies, likes and dislikes.

We apply the insights gained from each life story to individualized programming for every resident. Customized activities are designed to promote physical and emotional well-being and prolong daily functioning. These activities also help residents maintain a sense of purpose, satisfaction, dignity, and quality of life.

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