Jon has been with The Heritage at Brentwood® since 2006. He has worked with Life Care Services® for over 25 years. As executive director of The Heritage, his role is focused on ensuring resident satisfaction and managing the operations of this Life Plan Community in a financially sound and efficient manner.
Exceptional people provide exceptional service. You’ll find them working behind the front desk, serving at your table, leading a fitness class, or helping you navigate the latest changes in Medicare coverage. Our goal is simple: to support your independence and enhance your quality of life. Meet the dedicated senior living experts at The Heritage at Brentwood®.
The staff at The Heritage at Brentwood see their work as more than a job. They develop deep relationships with residents and other members of staff. We treat everyone like family and it makes every day more enjoyable and more rewarding.
Dahlen has been a licensed Tennessee nursing home administrator since 2002. As the administrator of Somerfield Health Center, his role is to ensure the highest quality of care for residents who reside in memory support and skilled nursing, whether temporarily or permanently. He is responsible for HealthyLife®Services and Heartfelt CONNECTIONS – A Memory Care Program®, programs that both recognize resident autonomy and prioritize excellent communication with residents and their families.
Robert has worked with Life Care Services® as a partner and manager of The Heritage at Brentwood® for a combined six years. He understands the complexity and details of The Heritage at Brentwood’s Life Plan Community residency agreement, and frequently meets with prospective residents to review their financial questions. Robert is supported by an expert financial team at Life Care Services® to ensure the financial stability and strength of the community.
Cathy helped open the doors and admitted the first resident to the Somerfield Health Center back in 2007. As the go-to person and health care navigator for independent living residents, she strives to support and coordinate the medical care needed for The Heritage residents. It’s her responsibility to promote each resident’s physical, mental and psychological well-being, thus enhancing their quality of life. Cathy assists residents in navigating through an array of medical services, such as coordinating medical appointments, medication reminders, accessing medical equipment, leading support groups, or working with residents and families to determine appropriate levels of care. Cathy’s goal is to promote an environment supporting the residents’ needs, so they can reach their optimal level of functioning and live as independently as possible.
Jonathan joined The Heritage in the fall of 2012. After earning an associate degree in culinary arts at Volunteer State Community College, he completed a three-year apprenticeship at Gaylord Opryland Resort & Convention Center through the American Culinary Federation (ACF). A finalist in LIfe Care Services’ national Chef of the Year competition, Jonathan brings a lifelong passion for food along with new culinary techniques, flavors, and presentation to the dining experience for residents at The Heritage at Brentwood.
Eddie joined The Heritage in 2011, where he maintains all the systems that provide a comfortable and safe environment for The Heritage residents. Eddie is also responsible for the maintenance of all residences inside and out, as well as the clubhouses and grounds, so they function flawlessly and are immaculately maintained.
Willetta has been with The Heritage since 2012. She credits her hospitality and customer service training to her 18 years of experience at Nordstrom in Los Angeles. The Heritage residents enjoy weekly housekeeping and flat laundry services which, under Willetta’s direction, are done expertly and responsively according to residents’ wishes.
Ashlie has been with The Heritage since 2013 and began her Heritage career as the activities director for Somerfield Health Center. In her current role, she is responsible for the coordination of social activities and events identified by residents of The Heritage. Communication is key to a successful and responsive program of multiple activities and topics. With that in mind, a newsletter, in-house TV channels, and monthly calendar form the basis for this communication.
Sarah has worked at The Heritage since mid-2021. She previously worked in operations for the REALTOR® industry for close to 7 years. She supports the executive director and manages the administrative and receptionist services staff. Sarah takes the lead for the business office and administrative functions, as well as serving as the community IT contact.
Gail is dedicated to caring for people. As the director of nursing services of Somerfield Health Center since 2019, her responsibility is to ensure that the services provided comply with the highest standards of quality care, and that Somerfield Health Center residents benefit from the training and guidance she provides her nursing staff. She is responsible for the unique and important Heartfelt CONNECTIONS – A Memory Care Program®, a program that sets this service apart from those offered elsewhere.
Mark joined The Heritage at Brentwood in the winter of 2019. With over 25 years in the hospitality industry, he has served as both executive chef and food and beverage director in hotels, casinos, and resorts. The execution of both high quality service and culinary experience for residents in multiple dining venues at The Heritage at Brentwood requires professional experience and high energy. Mark is dedicated to achieving and exceeding residents’ expectations.
Carroll has more than 13 years of human resource and management experience. Carroll is responsible for assuring that qualified and responsive staff are recruited and trained for the services they provide residents of The Heritage at Brentwood. Creating a supportive and high-expectation environment for staff, assures that residents’ expectations will be met by staff who enjoy working with residents, as well as having the opportunity for personal fulfillment and growth.
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